Back to Product

Streamline bookings, support, and customer journeys with chat-powered automation.

Customer Automation

Customer
Automation.

Automate your customer journeys from chat to action.

Handle bookings, schedule messages, escalate issues, and guide customers through tailored workflows — all through one seamless chat experience.

Appointment Booking Agent

AI-powered appointment and scheduling

Customer Registration
Calendar Organisation and Optimisation
Supports multiple locations
Customer's
Message
Appointment Booking ChatAppointment Booking Workflow

Automate Appointment Bookings.

  • Lets customers book appointments directly through chat without needing to switch platforms.
  • Guides users through key customer journeys such as onboarding, service setup, renewals, or off-boarding.
  • Reduces manual coordination by handling common steps automatically.
Message Scheduling PhoneMessage Scheduler Dashboard

Message Scheduling.

  • Allows businesses to schedule messages in advance for the right date and time.
  • Supports reminders, follow-ups, updates, and time-based communications without manual sending.
  • Helps teams maintain timely engagement even outside working hours.
Human Escalation ChatEscalation Rules

Human Escalation.

  • Detects when a customer request needs human attention beyond automated handling.
  • Routes complex, sensitive, or unresolved cases to the right human agent.
  • Useful for complaints, special requests, high-priority cases, or conversations requiring empathy and judgment.
Customisable Workflows

Customisable Workflows.

  • Lets businesses design chat-based workflows tailored to their own processes.
  • Supports automation across tasks such as CRM, bookings, scheduling, payments, data collection and more.
  • Helps teams define how conversations should trigger actions, decisions, or next steps.

Product Features.

Scale your
conversations now.

Let's chat!Describe your business problem, and I'll suggest a custom EdgeMaker solution.