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Understand your community through real-time conversation insights and engagement trends.
Community
Analytics.
Observe the trends in your community, take the necessary actions.
EdgeMaker helps you to track the engagement patterns, sentiment, and behaviour clusters of your community with ease.
Topic Sentiment and Relevance Distribution.
- Measures how conversations around a topic are emotionally leaning, such as positive, neutral, or negative.
- Shows how strongly messages relate to a selected topic, helping users identify which discussions are most relevant.
- Helps teams understand not just what people are talking about, but also how they feel about it.
Conversation Highlights and Thread Analytics.
- Surfaces the most important or active conversation threads within a community.
- Highlights discussions that are generating the most replies, engagement, or attention.
- Helps admins and teams identify recurring issues, trending debates, or high-interest discussions faster.
Community Analysis.
- Maps out how members interact within the community and identifies key participants.
- Highlights active users, connectors, broadcasters, and other important roles in the network.
- Helps teams see who drives conversations, who influences others, and where meaningful interactions happen.
Activity and Content Insights.
- Tracks when your community is most active, including peak activity periods and engagement patterns over time.
- Identifies the most discussed content, conversation starters, and frequently shared topics.
- Helps teams understand which types of messages perform best and when audiences are most responsive.
