Back to Product
Moderate, detect, and collect through chat with automation built for active communities.
Community
Automation.
User A
User B
Automate your community processes and engagement.
EdgeMaker helps you to engage your communities automatically — minimal manual manpower required!
Dispute Detection.
- Detects potentially heated, hostile, or harmful conversations as they happen.
- Flags disputes early so admins can step in before they escalate further.
- Reduces the need for moderators to manually monitor every conversation thread.
Banned Content.
- Automatically identifies messages that violate community rules or content policies.
- Reduces moderation workload while keeping discussions safe and on-topic.
- Helps communities enforce standards consistently without constant manual checking.
Sales Opportunity.
- Detects messages that show purchase intent or commercial interest.
- Useful for spotting interest signals that might otherwise be missed in busy chats.
- Helps teams identify potential leads directly from ongoing conversations.
Data Collection.
- Collects structured responses, ratings, and feedback directly through chat.
- Makes it easy to gather useful information without sending users to external forms.
- Supports surveys, feedback requests, registrations, and lightweight data gathering.
Multilingual Support.
- Detects and supports different languages within community conversations.
- Reduces language barriers that can affect engagement or support quality.
- Helps teams understand and respond to multilingual users more effectively.
